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Policies

Complaints

The BEF engages in a wide range of activities. Your first point of call if you have a complaint is to use the specific complaints procedure provided to cover that particular activity. This will be set out either in the formal agreement which you have signed or in the terms and conditions which govern your relationship with us.

If you are having difficulty in finding the relevant procedure, please contact us directly at info@bef.co.uk and we will point you in the right direction.

Any complaints of a generic nature not covered by a specific procedure should be sent either to the email address info@bef.co.uk or to our postal address and the generic complaints procedure set out below will then apply.

Appeals

A person who is a member of one of the BEF Member Bodies which has incorporated the Appeal Rules into its rules may invoke the BEF Appeals procedure.

Click on one of the below links to view the relevant documentation:

BEF Customer Charter and Complaints Guide

BEF FEEDBACK FORM

View the BEF Appeal Rules (which can be found in Annex G of the BEF Rulebook)

Whistleblowing policy

BEF WHISTLEBLOWING POLICY