British Equestrian engages in a wide range of activities. Your first point of call if you have a complaint is to use the specific complaints procedure provided to cover that particular activity. This will be set out either in the formal agreement that you have signed, or in the terms and conditions which govern your relationship with us.
If you are having difficulty in finding the relevant procedure, please contact us directly at email@example.com and we will point you in the right direction.
Any complaints of a generic nature not covered by a specific procedure should be sent either to the email address firstname.lastname@example.org or to our postal address, and the generic complaints procedure set out below will then apply.
A person who is a member of one of the British Equestrian Member Bodies that has incorporated the Appeal Rules into its rules may invoke the British Equestrian Appeals procedure.